Refund Policy
We want every client to feel confident working with us. This policy explains when refunds are available for our packages and services.
Before work begins
If you cancel in writing before onboarding or any work has started, we will refund 100% of the amount paid, minus any non-refundable third-party costs already incurred on your behalf.
During a project
If you cancel after work has started, we will refund the value of milestones not yet started. Work already completed, time spent on research and setup, and third-party purchases are non-refundable. Completed deliverables will be handed over to you.
After delivery
Once deliverables have been delivered and accepted (or the 7-day review period has passed), the package fee is non-refundable. If something we delivered does not match the agreed scope, tell us within 7 days and we will fix it at no extra cost.
Monthly services
Monthly retainers can be cancelled with 30 days' written notice unless your Order states otherwise. Fees already paid for the current month are non-refundable.
What is not refundable
- Advertising spend paid to platforms such as Meta, Google or TikTok
- Apps, themes, domains, software subscriptions and supplier costs
- Refund requests based only on sales or ad performance, which we cannot guarantee
How to request a refund
Email info@austangroupllc.com with your name, invoice number and reason. We respond within 5 business days. Approved refunds are issued to the original payment method within 10 business days; bank processing times may vary.
Contact
Austan Group LLC
Wyoming, United States
Email: info@austangroupllc.com
Phone / WhatsApp: +1 (572) 200-9492