Privacy Policy

Who we are

Austan Group LLC is a limited liability company registered in the State of Wyoming, United States, operating remotely and providing ecommerce growth and digital marketing services to clients worldwide. We are the controller of personal information collected through this website.

Information we collect

We collect information you give us and information collected automatically:

Contact and enquiry data: name, email address, phone or WhatsApp number, company, website, target market, budget range and project details you share through forms, email, WhatsApp or calls.
Client data: billing details, contracts, and access credentials or business information you provide so we can deliver services.
Usage data: IP address, browser type, device, pages viewed, referring pages and approximate location, collected through cookies and similar technologies (see our Cookie Policy).
Communications: records of messages and meetings with us.

We do not knowingly collect sensitive personal data, and we ask you not to send it to us.

How we use your information

To respond to enquiries and schedule calls
To provide, manage and improve our services
To send invoices, process payments and keep business records
To send service updates and, where you have agreed, marketing communications
To analyze and improve our website
To protect our business, prevent fraud and comply with legal obligations

Legal bases for processing (EEA / UK)

Where GDPR or UK GDPR applies, we rely on: contract (to provide services you request), legitimate interests (to run and improve our business and respond to enquiries), consent (for optional cookies and marketing, which you can withdraw at any time), and legal obligation (for accounting and compliance).

We do not sell personal information. We share it only with:

Service providers who help us operate (for example email, messaging, hosting, analytics, payment and productivity tools), under contracts that protect your data
Platforms you ask us to work on for you (such as ecommerce and advertising platforms)
Professional advisers such as accountants and lawyers
Authorities where required by law, or to protect our rights
A buyer or successor in the event of a business transfer

International transfers

We operate internationally, so your information may be processed in the United States and other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA, UK or Switzerland.

How long we keep information

We keep enquiry data for up to 24 months after our last contact, client and billing records for as long as required for tax and legal purposes (typically up to 7 years), and analytics data according to the settings of the tools we use. We delete or anonymize data when it is no longer needed.

Security

We use reasonable technical and organizational measures to protect personal information, including access controls, encrypted connections and secure credential sharing. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information; to object to or restrict processing; to withdraw consent; and to opt out of marketing.

EEA and UK residents may also complain to their local data protection authority.

California residents (CCPA/CPRA) have the right to know, delete and correct personal information, to limit use of sensitive personal information, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information and do not share it for cross-context behavioral advertising without consent. We will not discriminate against you for exercising your rights.

Residents of other US states with privacy laws (such as Virginia, Colorado, Connecticut, Utah and Texas) have similar rights.

To exercise any right, email info@austangroupllc.com. We may need to verify your identity and will respond within the time required by applicable law.

Marketing communications

We only send marketing emails or messages where permitted by law. You can unsubscribe at any time using the link in our emails or by replying "STOP" to messages.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.

Third-party links

Our website may link to third-party sites and services, including WhatsApp. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when it was last changed. Material changes will be highlighted on this page.

Contact us

Austan Group LLC
Wyoming, United States
Email: info@austangroupllc.com
Phone / WhatsApp: +1 (572) 200-9492